Steve, from The Furrygoat Experience, posted that he really liked TopDesk from Otaku Software but was uninstalling it because of the nag balloons that prompt for purchase. James from Otaku found the post and, within hours, offered an explanation for their choice of using help balloons instead of crippled features or time restraints and also offered Steve a free copy. By providing top notch service and communication, Steve made the purchase and became a TopDesk evangelist.
via Scoble
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on Wednesday, August 17th, 2005 at 8:59 am and is filed under Marketing.
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Steve, from The Furrygoat Experience, posted that he really liked TopDesk from Otaku Software but was uninstalling it because of the nag balloons that prompt for purchase. James from Otaku found the post and, within hours, offered an explanation for their choice of using help balloons instead of crippled features or time restraints and also offered Steve a free copy. By providing top notch service and communication, Steve made the purchase and became a TopDesk evangelist.
via Scoble
This entry was posted
on Wednesday, August 17th, 2005 at 8:59 am and is filed under Marketing.
You can follow any responses to this entry through the RSS 2.0 feed.
Responses are currently closed, but you can trackback from your own site.
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August 17th, 2005 at 1:26 pm
Hi Brian, I’m from Otaku Software. Thanks for mentioning us on your blog, it’s great get support like this from people. Your post has also led to me finding your site - you’ve got a lot of great information for microISVs like Otaku Software
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