Kevin Dangoor has a post on his blog, Blue Sky On Mars, about implementing a support system up front that will help your product become a success instead of a drain of your time. One of the points he makes, which has been said by many others, is that you should only answer a question once by making use of forums and other online systems where a customer can help themselves.

This entry was posted on Thursday, January 27th, 2005 at 1:57 pm and is filed under Development. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.

Kevin Dangoor has a post on his blog, Blue Sky On Mars, about implementing a support system up front that will help your product become a success instead of a drain of your time. One of the points he makes, which has been said by many others, is that you should only answer a question once by making use of forums and other online systems where a customer can help themselves.

This entry was posted on Thursday, January 27th, 2005 at 1:57 pm and is filed under Development. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.